Legal

Privacy Policy

Last updated: January 2025

SNEH Foundation ("we," "our," or "the Foundation") is committed to protecting the privacy of our donors, volunteers, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with applicable Indian data protection laws.

By using our website or providing information to us, you consent to the practices described in this policy.

1Information We Collect

Personal identification information — name, age, occupation, email address, mailing address, phone number — provided voluntarily when you donate, volunteer, register, or contact us.
Transaction information when you make a donation, including payment processing details and PAN card number for 80G tax exemption purposes.
General information recorded automatically during your visit, such as date and time of visit, referring website, browser type, and pages viewed. This data is not personally identifiable.
Communications you send us, including feedback, inquiries, and newsletter subscription requests.

2How We Use Your Information

To process donations and issue tax-exemption certificates (Form 80G) as required by Indian law.
To send emails, newsletters, impact reports, program updates, donation reminders, and promotional materials (you may unsubscribe at any time).
To respond to your inquiries and provide support.
To maintain confidential visitor and donor databases.
To comply with legal obligations and regulatory requirements applicable to NGOs in India.
To improve our website, evaluate site administration, and gauge visitor trends through statistical analysis of general information.

3Data Protection & Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, or disclosure.
All online donation transactions are processed through secure payment gateways with SSL encryption.
Your data is stored on secure servers and accessed only by authorized personnel.
No express or implied warranties are made regarding the absolute effectiveness of security measures. We endeavour to employ the most current safeguards available.

4Sharing & Disclosure of Information

Only authorized personnel and hired third parties (data processors, database managers, communication service providers) have access to personal information. These parties are required to keep your information confidential.
We may share selected information with associated organizations and NGOs while retaining ownership of all data.
We may disclose information without notice when required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of the Foundation and its visitors.
We do not sell, trade, or rent your personal information to third parties for commercial purposes.
We do not share personal information with corporate sponsors or partners without your explicit consent.

5Cookies

Our website may use cookies to enhance the browsing experience, track navigation patterns, and analyze website traffic.
Session cookies expire when you close your browser. Persistent cookies remain on your device until their set expiry date.
You can choose to disable cookies through your browser settings; however, this may affect certain website functionality.
We use analytics tools (such as Google Analytics) to understand how visitors use our website. This data is aggregated and anonymized.

6Your Rights

You have the right to access, correct, or delete your personal information held by us.
You may opt out of marketing communications at any time by clicking 'unsubscribe' in any email or by contacting us directly.
You may request a copy of the personal information we hold about you.
To exercise any of these rights, please contact us at snehfoundationindia@gmail.com.

7Donation Refund Policy

All donations are processed as per the instructions of the donor. In the event of an erroneous donation or a request for cancellation, SNEH Foundation will respond within 7 working days of receiving a valid refund request.
Refund timelines depend on the type of payment instrument used for the original donation.
Written refund requests must be submitted within 2 days of the donation and must include proof of deduction and the original receipt (if issued).
Refunds cannot be processed if a tax exemption certificate (80G) has already been issued against the donation, except in cases where SNEH Foundation has made an error.

8Links to Other Websites

Our website may contain links to external websites. This Privacy Policy applies only to our website.
SNEH Foundation is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

9Children's Privacy

Our website is intended for general audiences and not directed at children under 13.
We do not knowingly collect personal information from children under 13 without parental consent.
Images of beneficiary children on our website are published with appropriate consent from their guardians.

10Copyright Protection

All content on this website — including graphics, text, icons, audio, logos, and software — is the property of SNEH Foundation or its content suppliers, protected by Indian and international copyright laws.
Permission is granted to use website resources only for enquiries, donations, or learning about our programs. Any other use requires express written permission from SNEH Foundation.

11Changes to This Policy

SNEH Foundation reserves the right to modify this Privacy Policy at its discretion. Changes become effective upon posting on this page and are binding on all site visitors.
We encourage you to review this policy periodically. Your continued use of our website after changes constitutes acceptance of the updated policy.

Questions?

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us.

1Information We Collect

Personal identification information — name, age, occupation, email address, mailing address, phone number — provided voluntarily when you donate, volunteer, register, or contact us.

Transaction information when you make a donation, including payment processing details and PAN card number for 80G tax exemption purposes.

General information recorded automatically during your visit, such as date and time of visit, referring website, browser type, and pages viewed. This data is not personally identifiable.

Communications you send us, including feedback, inquiries, and newsletter subscription requests.

2How We Use Your Information

To process donations and issue tax-exemption certificates (Form 80G) as required by Indian law.

To send emails, newsletters, impact reports, program updates, donation reminders, and promotional materials (you may unsubscribe at any time).

To respond to your inquiries and provide support.

To maintain confidential visitor and donor databases.

To comply with legal obligations and regulatory requirements applicable to NGOs in India.

To improve our website, evaluate site administration, and gauge visitor trends through statistical analysis of general information.

3Data Protection & Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, or disclosure.

All online donation transactions are processed through secure payment gateways with SSL encryption.

Your data is stored on secure servers and accessed only by authorized personnel.

No express or implied warranties are made regarding the absolute effectiveness of security measures. We endeavour to employ the most current safeguards available.

4Sharing & Disclosure of Information

Only authorized personnel and hired third parties (data processors, database managers, communication service providers) have access to personal information. These parties are required to keep your information confidential.

We may share selected information with associated organizations and NGOs while retaining ownership of all data.

We may disclose information without notice when required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of the Foundation and its visitors.

We do not sell, trade, or rent your personal information to third parties for commercial purposes.

We do not share personal information with corporate sponsors or partners without your explicit consent.

5Cookies

Our website may use cookies to enhance the browsing experience, track navigation patterns, and analyze website traffic.

Session cookies expire when you close your browser. Persistent cookies remain on your device until their set expiry date.

You can choose to disable cookies through your browser settings; however, this may affect certain website functionality.

We use analytics tools (such as Google Analytics) to understand how visitors use our website. This data is aggregated and anonymized.

6Your Rights

You have the right to access, correct, or delete your personal information held by us.

You may opt out of marketing communications at any time by clicking 'unsubscribe' in any email or by contacting us directly.

You may request a copy of the personal information we hold about you.

To exercise any of these rights, please contact us at snehfoundationindia@gmail.com.

7Donation Refund Policy

All donations are processed as per the instructions of the donor. In the event of an erroneous donation or a request for cancellation, SNEH Foundation will respond within 7 working days of receiving a valid refund request.

Refund timelines depend on the type of payment instrument used for the original donation.

Written refund requests must be submitted within 2 days of the donation and must include proof of deduction and the original receipt (if issued).

Refunds cannot be processed if a tax exemption certificate (80G) has already been issued against the donation, except in cases where SNEH Foundation has made an error.

10Copyright Protection

All content on this website — including graphics, text, icons, audio, logos, and software — is the property of SNEH Foundation or its content suppliers, protected by Indian and international copyright laws.

Permission is granted to use website resources only for enquiries, donations, or learning about our programs. Any other use requires express written permission from SNEH Foundation.

11Changes to This Policy

SNEH Foundation reserves the right to modify this Privacy Policy at its discretion. Changes become effective upon posting on this page and are binding on all site visitors.

We encourage you to review this policy periodically. Your continued use of our website after changes constitutes acceptance of the updated policy.